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  1. Frequently Asked Questions
  2. Order & Delivery

Order & Delivery

Change & Cancel

  • How do I cancel my order?
  • Can I change my order?
  • Can I change my delivery address?

Delivery

  • When will I receive my order?
  • I have received the wrong product/size – what do I do?
  • Can I pick up my package from a pick-up point?
  • I haven’t received my order yet – what do I do?

Shipping

  • From where are your products shipped?
  • How do I track my order?
  • What are your shipping fees?
  • My order is a gift; can you remove the invoice from the package?

Order Status

  • Does the watch come with a strap?
  • How do I place an order?
  • Was my order successful?
  • Why have I not received an order confirmation by e-mail?
Frequently Asked Questions
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