Daniel Wellington incorporates several verification stages in the payment process to maximize security. All transactions are handled directly by Adyen, our payment service provider.
There can be several reasons as to why a payment is being refused by our payment system.
The three most common reasons are:
- Insufficient funds
Please ensure that there are sufficient funds in your account for the desired purchase
- The credit card is not issued from the country in which you currently are in
Kindly ensure that the credit card you are using is issued from the same country in which you currently are in when placing the order
- Your bank is blocking the online payment for security reasons
Many banks block international online purchases for security reasons. You will need to contact your bank and ensure that they are not blocking this international online payment on our website.
If these do not resolve the issue, you can consider using an alternate payment method, such as PayPal, etc. or visit an authorized Daniel Wellington retailer in your area.