Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, our customer support team will notify you by email.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Please note that your refund may take up to 10-15 working days after the return pick up.
To know if we have received your return, please check this article HAVE YOU RECEIVED MY RETURN?
To know if we have received your return, please check this article HAVE YOU RECEIVED MY RETURN?
During this period, please expect longer delays for return pick-up, refund and exchange due to external factors outside of Daniel Wellington’s, and our courier’s, control. Do not worry about if you face any delays. Rest assured that all requests are handled on a priority basis and our teams are doing their best to ensure to serve you as swiftly as possible. We apologize in advance for any delay in handling your return and for any inconvenience this may cause. We truly appreciate your patience and understanding during this time.