Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.
Kindly observe that Daniel Wellington is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to follow all of our instructions, use your registered mail and provide us with the tracking number of your returning package.
During this period, please expect longer delays for returns and deliveries due to external factors outside of Daniel Wellington’s, and our courier’s, control. Do not worry about if you face any delays. Rest assured that all requests are handled on a priority basis and our teams are doing their best to ensure to serve you as swiftly as possible. We apologize in advance for any delay in handling your return and for any inconvenience this may cause. We truly appreciate your patience and understanding during this time.