Since our warehouse is located in Uppsala, Sweden, all returned items (including warranty claims) need to be accompanied by a commercial invoice as required by international customs agencies.
The following steps outline the process of completing your commercial invoice. Please follow them carefully to ensure a timely return shipment.
Your commercial invoice can be downloaded below or on our Returns Page after registering your return (registration is not required for warranty claims).
US Commercial Invoice (English Instructions) – CI Form US.pdf
Canada Commercial Invoice (English Instructions)– CI Form CA.pdf
Canada Commercial Invoice (French Instructions) – CI Form CA FR.pdf
On your mobile device or computer, open the Commercial Invoice document and fill-in all required fields, which will be listed in red.
Ship-From Address- Fill in your home address using the spaces provide; this will allow UPS to return the package to you in the event that something goes wrong with the shipping process
Order Number- Your order number can be found in your Order Confirmation email. If you are having trouble finding this, contact our Customer Support Team.
Tracking Number- Fill in the UPS tracking number that is associated with your returned package. This will be featured on your pre-paid shipping label and will begin with the prefix "1ZA4933V".
Item Line/Units- Select the quantity of each item category that you are returning. Classic Rings and Classic Bracelets are considered "Stainless Steel Jewelry".
Total Invoice Amount- This is the total amount that you paid for the returned items in your order (after tax and discounts). This estimate will be displayed on the Returns Page after registering your return order. For warranty claims, simply include the Unit Value of the item you're returning as it appears on the Commercial Invoice.
Print, Sign, and Deliver
Print out the filled-in document and sign/date it in the space designated at the lower-lefthand corner of the form. Then provide the document to UPS along with the sealed package you are returning.
Example of a filled-in Commercial Invoice (prior to printing)