Since our warehouse is located in Uppsala, Sweden, all returned items (including warranty claims) need to be accompanied by a commercial invoice as required by international customs agencies. Kindly note that sending the package to us without a commercial invoice could delay its arrival at our warehouse or result in the package being rerouted back to your address.
The following steps outline the process of completing your commercial invoice. Please follow them carefully to ensure a timely return shipment.
Your commercial invoice can be downloaded (refer to the file below - Commercial Invoice Form.pdf) or on our Returns Page after registering your return (registration is not required for warranty claims).
You may also download the commercial invoice from this link.
On your mobile device or computer, open the Commercial Invoice document and fill-in all required fields, which will be listed in red.
Ship-From Address- Fill in your home address using the spaces provide; this will allow UPS to return the package to you in the event that something goes wrong with the shipping process
Order Number- Your order number can be found in your Order Confirmation email. If you are having trouble finding this, contact our Customer Support Team.
Waybill Number- Fill in the UPS tracking number that is associated with your returned package. This will be featured on your pre-paid shipping label and will begin with the prefix "1ZA4933V".
You do not need to edit the “SHIP TO” and "SOLD TO" field.
Item Line/Units- Enter the items that you are sending, for example, “leather watch” and include article numbers (SKUs) and prices from your order (you can find this information in your order confirmation and delivery note).
Total Invoice Amount- This is the total amount that you paid for the returned items in your order (after tax and discounts). Enter the total purchase price and currency for the whole order.
Print, Sign and Deliver
Print out the filled-in document and sign/date it in the space designated at the lower-lefthand corner of the form. Then provide the document to UPS along with the sealed package you are returning.
Example of a filled-in Commercial Invoice (prior to printing)