In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase at your own convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.
Returning an order from the US or Canada?
If you're returning your order from the US or Canada, please register the return via our Returns Portal:
- United States – https://return.danielwellington.com/us
- Canada (EN)– https://return.danielwellington.com/ca_en/start
- Canada (FR)– https://return.danielwellington.com/ca_fr/start
Returning an order from outside the US or Canada?
- "Submit a request" through the link below
- Select "Return" as the Topic, provide a return reason, and submit your request
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS
Terms & Conditions:
Please note you will need to send back your order within 30 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
We do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information. This is not applicable for any discontinued items or items purchased in a clearance sale which we may not be able to replace.