You have the right to return products purchased directly from danielwellington.com within 30 days of receiving the item(s) for a full refund. Our normal return policy will be extended for holidays, allowing orders placed between November 1st and December 5th to be returned up until January 6th.
Kindly note that items marked as 'Final Sale' will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged".
The product(s) must be unused – in original packaging with labels and protective stickers intact - and still in the same, new condition as when received.
Products purchased directly from danielwellington.com can be returned to our warehouse using a pre-paid shipping label, which we will provide. Kindly note that items cannot be returned to a local retail store.
Please follow the steps below to return your order:
- "Submit a request" through the link below
- Select Return as topic and provide a return reason - send email
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS