You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Please follow the steps below to return your order:
- "Submit a request" through the link below
- Select Return as topic and provide a return reason - send email
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS
Following Black Friday and our Holiday promotion, we are experiencing an increased amount of returns. Because of this, it may take some extra time before your return is unpacked and your refund is processed. Currently, you can expect to have your return processed within 4-6 business days from when it is received at our warehouse. You will not need to worry about your return time as long as you have sent back your return within 30 days of receiving it (or before the 6th of January if you ordered it between November 22nd – December 6th).
We kindly thank you for your patience and understanding.