Kindly note that we do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.
Returning an order from the US or Canada?
If you're returning your order from the US or Canada, please register the return via our Returns Portal:
- United States – https://return.danielwellington.com/us
- Canada (EN)– https://return.danielwellington.com/ca_en/start
- Canada (FR)– https://return.danielwellington.com/ca_fr/start
Returning an order from outside the US or Canada?
- "Submit a request" through the link below
- Select "Return" as the Topic, provide a return reason, and submit your request
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS
Terms & Conditions:
Please note you will need to send back your order within 30 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience.