Kindly observe that we do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.
Additionally, the offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date-of-purchase in order for the same promotion to be honored. Please contact us for further information; we’re happy to assist you!
Returning an order from the US?
If you want to return your order inside the United States, please register the return via our Returns Portal using this link and follow the instructions.
Returning an order from outside the US?
- "Submit a request" through the link below
- Select "Return" as the Topic, provide a return reason, and submit your request
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS
Terms & Conditions:
Please note you will need to send back your order within 30 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information. This is not applicable for any discontinued items or items purchased in a clearance sale which we may not be able to replace.