Kindly observe that we do not offer a direct exchange service.
If you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase within 30 days of receiving your item for a full refund. The products must be unused and in original condition – i.e., in original packaging with all labels and protective stickers intact. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you will receive the desired product as fast as possible, you can order the new item at your own convenience.
Additionally, the offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date-of-purchase for the same promotion to be honored and this offer will not be able to be used in conjunction with any other promotion. Please contact us for further information and we will be happy to assist you!
For more information about our Return Policy please go to this link.
Returning an order from the US or Canada?
If you're returning your order from the US or Canada, please register the return via our Returns Portal:
- United States – https://return.danielwellington.com/us
- Canada (EN)– https://return.danielwellington.com/ca_en/start
- Canada (FR)– https://return.danielwellington.com/ca_fr/start
Returning an order from outside the US or Canada?
- "Submit a request" through the link below
- Select "Return" as the Topic, provide a return reason, and submit your request
- You will receive an automatic email with your return instructions
- Follow the instructions and create your return label
- Return your order to us via our courier UPS