Holiday Period - Tracking Information
Following our Holiday campaigns, we’re experiencing an increased amount of orders. Therefore, it’s possible your order is not sent out within the estimated 2 business days as previously mentioned. Our warehouse is working their hardest to ship your package as soon as possible. If you haven’t received a tracking number within 5 business days, please contact us.
We advise you to look for your tracking information in your spam filter. Shipments with tracking information which is not updated will soon be shipped out.
We dearly appreciate your patience and understanding in this matter.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully placed, it is then submitted to our warehouse where your items are picked, packed, and dispatched. You will receive an email with your package's UPS tracking number shortly after the order ships.
Kindly note that orders placed after 11:00 am (EST) are not guaranteed to be sent out the same day they are placed. Additionally, packages are not transported on weekends and local public holidays.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Daniel Wellington’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Feel free to reach out to us if you have any questions about your order's status; we're happy to help!