How long is the warranty valid on DW watches and what does it cover?

Our products are made according to the high-quality standards of Daniel Wellington. Nonetheless, we offer limited warranty for your watch against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.

The warranty for a Daniel Wellington timepiece is valid for a period of twenty-four (24) months from the date of purchase. Kindly note that, we do not offer any service for the watches exceeded the warranty period.

Accessories and other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Daniel Wellington will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product. 

Daniel Wellington does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that your watch was purchased from an authorized retailer, and that the warranty card has been appropriately filled. Daniel Wellington will not honor any warranty claims for watches purchased from an unauthorized retailer.

If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by submitting a request here to receive the further help. To ease and expedite the process, please include the following info when contacting us:

- Your Full Name

- Phone Number

- Complete pick up address and post-repair delivery address

- A clear picture of the front and back of the affected item

- A brief description of the issue you're experiencing

- Proof-of-purchase in the form of a receipt or order number (if the watch was purchased from danielwellington.com

- Where was the watch purchased from?