The process below is only for products purchased directly from our website. Online orders cannot be returned to a local retail store. If you made your order from an authorized website or store, please contact them directly for further assistance.
To initiate the return process, please make sure to read our return policy and terms below to ensure your return is accepted, then register the return using the following link and follow the instructions: https://danielwellington.mypacco.com/
Please be advised that all return pick ups will take place post 14th of April as per government Guidelines, India is currently in locked-down and all the courier service partners are not functional until then. Daniel Wellington cooperates with the government to ensure the safety of our customers and staff.
Rest assured that our teams are doing their best to ensure your order is picked up and returned back to our warehouse at the earliest time possible. We apologize in advance for the delay in handling your return and for any inconvenience this may cause. We truly appreciate your patience and understanding during this time.
Do not worry if you face any delays as long as your product is sent back in the same condition as when you received it.
For further information, check our return policy.
Please note you will need to send back your order within 14 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Additionally, any free item received, cannot be exchanged and must be returned along with the other item(s) purchased for us to accept your return and process the refund.