The process below is only for products purchased directly from our website. Online orders cannot be returned to a local retail store. If you made your order from an authorized website or store, please contact them directly for further assistance.
To initiate the return process for your online order, please make sure to read our return policy and terms below to ensure your return is accepted, then register your return using the following link and follow the instructions below: https://danielwellington.mypacco.com/
- Please pack the watch/accessory the same way it was delivered. Do not bend the leather bands around the cushion of the gift box. Leather watches should be placed flat with the lower part of the wristband placed inside the elastic band and the watch facing upwards.
- Please print the return shipping label and documents created and paste the first 2 pages on top of the package. If the package is handed over to the courier person without the shipping label and if the package is not traceable, Daniel Wellington will not be responsible for the same.
- Hand in the parcel to the courier and get the signature of the pickup courier person on the Manifest Copy ( 3rd page ) and keep it with you as an acknowledgement.
The pick up will be automatically scheduled within 3-5 working days from registering your return.
For further information, check our return policy.
Please note you will need to send back your order within 14 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Additionally, any free item received, cannot be exchanged and must be returned along with the other item(s) purchased for us to accept your return and process your refund.