Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved.
If this does not resolve the issue, kindly contact us here and we will be happy to assist you. To ease and expedite the process, please include the following info when contacting us:
- Your Full Name
- Phone Number
- Shipping Address
- A clear picture of the front and back of the affected item
- A brief description of the issue you're experiencing
- Proof-of-purchase in the form of a receipt or order number (if the watch was purchased from danielwellington.com)