Please note that we only offer free exchange and return for 14 days starting from the day, on which the product gets delivered. The exchange service is only valid for items of the same value.
In the event your desired product is of a different value than the purchased one, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase online at your own convenience. The refund will be processed as soon as the product is returned to the warehouse.
The process below is only for products purchased directly from our website. Online orders cannot be returned or exchanged to a local retail store. If you made your order from an authorized website or store, please contact them directly for further assistance.
If the desired item is of the same value paid originally, please click on the below link to submit your response and the return shall be created and the pickup would happen within 1-5 business days. Once the order gets back at the warehouse, we shall assist you further with the process.
Please note you will need to send back your order within 14 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Additionally, any free item received, cannot be exchanged and must be returned along with the other item(s) purchased for us to accept your return and process the refund.