In the event your desired product is of a different value than the purchased one, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase online at your own convenience. The refund will be processed as soon as the product is returned to the warehouse.
The process below is only for products purchased directly from our website. Online orders cannot be returned or exchanged to a local retail store. If you made your order from an authorized website or store, please contact them directly for further assistance.
If the desired item is of the same value paid originally, you can start the exchange process through registering your return using the following link and following the instructions to return the product back to us: https://danielwellington.mypacco.com/
Please note you will need to send back your order within 14 days from receiving it. Daniel Wellington will not accept any returns after this period. Your item must be in the same condition as when you received it.
Additionally, any free item received, cannot be exchanged and must be returned along with the other item(s) purchased for us to accept your return and process the refund.