You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.
“Complimentary” items (or any free product or gift received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.
The campaign offers are based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. Kindly note that you may be subject to the shipping expenses in returning this package to us.
When using the prepaid return label provided by us, the return is completely free. MyPacco, our courier, will also take full responsibility for any package on its way to us. To learn how to return your package, please visit this link.