You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item.
“Complimentary” items (or any free product received as part of a promotional offer such as the free strap campaign) are not eligible to be exchanged and must be returned along with the other items in your order for us to accept your return.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. Kindly note that you may be subject to the shipping expenses in returning this package to us.
When using the prepaid return label provided by us, the return is completely free. MyPacco, our courier, will also take full responsibility for any package on its way to us.
To learn how to return your package, please visit this link.