If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail.
If you have note received your order confirmation email within 10 minutes of placing your order, please note that it can be due to one of the below reasons:
- Incorrect email address: the email entered may be misspelled or incomplete
- Unsuccessful order: this is usually due to payment issues
- High traffic on the website: during peak season, it can take up to 48 hours to receive your order confirmation email
To investigate your case and further assist you, please contact our customer service here.