In case that the cancellation is requested by the Customer prior to the delivery of the Product to the Customer, DW is, in an event where the package has already been shipped from the DW Warehouse, unable to process the requested cancellation immediately. In such a case, the Customer is advised to refuse the order at the time of delivery.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we suggest you to please refuse the order at the time of delivery to get the package back to the WHS.
Order cannot be cancelled partially and once the cancellation request taken ahead, the entire order will get cancelled, if not been shipped from the WHS.
Only once the package has returned to our warehouse, we will be able to process the refund if the order was prepaid.
For any clarifications, please feel free to call on our customer care number and we will be happy to help.
