Order & Delivery

Change & Cancel

• How do I cancel my order?
• Can I change my order?
• Can I change my delivery address?

Delivery

• When will I receive my order?
• I have received the wrong product/size - what do I do?
• Can I pick up my package from a pick-up point?
• I haven't received my package yet – what do I do?

Shipping

• Where are my products shipped from?
• How do I track my order?
• Is shipping free?
• My order is a gift – can you remove the invoice from the package?

Order Status

• Does the watch come with a strap?
• How do I place an order?
• Was my order successful?
• Why have I not received an order confirmation by e-mail?