Following Black Friday and our Holiday promotion, we are experiencing an increased amount of returns. Because of this, it may take some extra time before your return is unpacked and your refund is processed. Currently, you can expect to have your return processed within 4-6 business days from when it is received at our warehouse. You will not need to worry about your return time as long as you have sent back your return within 30 days of receiving it (or before the 6th of January if you ordered it between November 22nd – December 6th).
We kindly thank you for your patience and understanding.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.