Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a refund to be made.
If you wish to receive different products, we invite you to place a new order on our website at your convenience.
To return your items, please follow this link.
All you need is your order number to get in-store help with your return or exchange.
Please note that you can only return/exchange your order in our store if you have ordered at danielwellington.com/uk and paid by credit card. It is not possible to return in store if you have already registered your return online.
Products purchased directly from our website can be returned to our warehouse or in the following Daniel Wellington stores: - London: 24 Carnaby street, 12 Market Building, 111A Commercial Street and Westfield Stratford Shopping Centre - Cambridge: Saint Tibbs Road