If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail within 10 minutes.
If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful.
Additionally, it could also be possible that the e-mail address submitted by you was incorrect.
During promotions and campaigns, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.