Please follow the steps below to exchange your order purchased from our website:
- "Submit a request" through the link below
- Select "Returns" as topic and provide an exchange reason
- Someone will get in touch with you to provide the exchange instructions.
Please note you will need to send back your order for return or exchange within 30 days from receiving it. Daniel Wellington will not accept any returns & exchange after this period. Your item must be in the same condition as when you received it.
Kindly note that an exchange is only made for a product of the same or lesser value and can only be done once. If you wish to exchange for a more expensive product, we will refund you and notify you when it is done. You can place a new order for the more expensive watch at any time.
Any promotion or discounts during the original purchase will still be honored, should you wish to place a new order. However, your new order must be placed within 30 days of the original order’s date-of-purchase in order for the same promotion to be honored. - please contact us for more information.