Kindly observe that we do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your products for their full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to place a new order at your own convenience.
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a refund to be made. Products cannot be returned in a local retail store.
If you have paid customs fees for the items you wish to return, please contact your local UPS office for information on how to have these fees refunded.
The offer of any products purchased during a campaign will still be honoured, should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.