I have received the wrong product/size – what do I do? If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible. Related articles Can I pick up my package from a pick-up point? When will I receive my order? From where are your products shipped? I haven’t received my package yet – what do I do? Can you ship to a P.O. Box?