I have received a faulty item - what do I do?

If you receive a faulty order, please contact us, and we will do our best to assist you.

To help us address your issue, we kindly request the following information:

• Your Full Name
• Phone Number
• Shipping Address
• A clear, close-up picture of the front and back of the affected item
• A brief description of the issue you’re experiencing
• Proof of purchase, such as a receipt or order number (if purchased from danielwellington.com)

Once we receive this information, we’ll verify if your watch is covered under our warranty and will reach out to you shortly for further assistance.

Please note that all Daniel Wellington watches purchased directly from danielwellington.com, our retail stores, or authorised third-party partners are covered under our 24-month limited warranty, which includes any manufacturer defects.