My watch stopped – what do I do? Please set the time to 12:00 sharp and ensure that the crown is fully pushed in against the watch case. Wait 15 minutes to see if the minute hand has moved.If this does not resolve the issue, please contact us, and we will be happy to assist you. Related articles How long is the battery life of my watch? Where can I find an authorized retailer near me? How do I know whether my Daniel Wellington is authentic? What type of movement is used? How can I identify the size of my watch?